商品零售企业ISO9000认证服务规范
Retail enterprises ISO9000 certification service specification
服务规范时规范超市企业服务人员（如理货员、收银员等）服务行为，阐明其服务内容与服务质量要求的操作性文件。
Service specification standard supermarket enterprise service personnel ( such as a tally clerk, cashier, etc.) service behavior, the service content and service quality requirements of operation document.
服务规范是衡量超市服务人员服务质量的基本依据和最低要求，它一般应包括岗位职责与任务、上岗条件、服务程序、服务内容与要求等内容。
Service specification is a measure of the supermarket staff service quality the basis and the minimum requirements, it shall generally include the responsibilities and tasks, induction conditions, service procedure, service content and requirements etc..
如收银员的服务规范，应就其上岗准备--招呼顾客--唱收唱付-礼貌送客--清点货款--结业下岗等各服务环节的服务内容与服务质量要求做出明确具体的规定。
As the cashier service standard, should be on its induction -- greeting customers - sing sing revenue to pay out money - - inventory - courtesy of graduation laid-off, various services sectors of service content and service quality requirements to make clear and specific provisions.